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Unify™ Historical Report Generator
This module exceeds expectations by providing an accurate corporate-wide reporting solution for companies with contact centers. This module uses Crystal (Business Objects) for the reporting engine and is integrated with all your reporting needs. Whether you have one site or multiple sites with a variety of interfaces to disparate systems, SMSI will provide you with very robust reporting capabilities. Companies of all sizes utilize the on-demand and automatic reporting features.
Unify™ Current Status Monitor
This module gives users the ability to monitor both historical and real-time information on ACD queues and agents. Alarm features provide a useful tool for busy managers. Graphical displays show activity at a single glance.
Unify™ MessageSign
This module, works with various types of signboards. Whether you need monochrome single line signboard and full graphical plasma or LCD screens, SMSI can provide the technology. Message Sign is an efficient way to distribute statistics and team, group and company-wide messages to your agents. Message Sign contains many predefined graphic choices.
Unify™ SoftSign
This module is virtual signboards that display real-time and historical statistics directly on the agents' computer screen. The SoftSign is often used to display individualized, agent and queue-level statistics and messages on the agents' desktops giving them the ability to make decisions based on current information. This product allows the agent to measure themselves against the queue statistics.
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