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Our Message Sign module delivers real-time information to contact center agents through signboards and other display hardware. This module provides agents with both real-time and historical statistics, which empower them to make better decisions regarding their work responsibilities. This helps lessen the minute-to-minute notification responsibilities of the supervisor. The SMSI Message Sign module allows for customization of many signs in the same chain, or in multiple sign chains.
Summary:
- A great source of information for employees and supervisors in the contact center environment.
- Messages can be configured to summarize the activity of individual ACD queues or multiple queues spread out in multiple locations.
- Using combination formulas, messages summarize an entire department or company.
- Each signboard may have customized messages with text, statistics and graphics.
- The statistics update quickly, keeping real-time statistics such as number of calls in queue and the oldest call waiting as current as possible.
- With the use of colors, special effects, and operational messages, important information is more easily noticed and acted on.
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