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Question
What types of services does the Training & Consulting Division provide?
Answer
The Training & Consulting Division offers end-user phone, voicemail, ACD agent, ACD supervisor, console, and etiquette training as well as system administration, needs assessment, report interpretation, ACD consulting, ACD design, and support services. The Training & Consulting Division of SMSI works closely with products from the following companies: Avaya, Cisco, Siemens, Nortel, Octel, Captaris, Rockwell and SpectraLink.
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