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Question
What is a "typical" implementation process for a customer?
Answer
SMSI provides a thorough "Scope of Work" and a "Planning & Implementation Guide" to each customer. We take into account each customer independently. Every customer has unique situations and SMSI has the flexibility to accommodate their individual requirements. SMSI prides itself on customer retention. The reason for this is our attention to detail and understanding of contact center needs.
FAQ subject list
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