SMSI is an industry-leading provider of contact center management solutions. SMSI has created an integrated line of software modules that allows historical and current status metrics from a variety of platforms and data sources to be stored long-term, reported on and viewed in a real-time manner.

System Management Software, Inc. (SMSI) has been developing call center management software since the early 1980's. SMSI's software was initially developed and used within 3M Corporation's internal call centers to enhance the performance of their ROLM switches. It was there that the tools became known as ROMAN (ROLM Management). With the encouragement of ROLM distributors, SMSI spun off of 3M and continued to develop and market the ROMAN suite of software tools nationwide.

SMSI has since dropped the ROMAN name and has developed software that interfaces with many types of switches including:

Avaya Nortel Rockwell Siemens

Aspect Cisco Mitel NEC

The important point to recognize is that SMSI interfaces with the newest switches as well as the legacy platforms for each of the manufacturers.

The integrated software suite has dramatically expanded based on customer needs to include multi-manufacturer capabilities, versatile reporting, current status monitoring and alarms, web-based access, an ASP model for data collection and reporting, and more. SMSI offers a highly scalable system for companies of all sizes from Fortune 500 organizations to smaller, privately held companies. SMSI has always been a customer-driven organization and continues to maintain that tradition by serving customers in a variety of industries including Health Services, Educational Services, Manufacturing, Financial Institutions, Retail Trade, Transportation/Shipping, Newspapers/Publications, Government/Military and Utilities.

In October 2000, SMSI opened the doors to the Training & Consulting Division of SMSI. This division focuses on telecommunications services including ACD training, design, and consultation, as well as training and consulting on a wide range of telephony products. The Training & Consulting Division was a welcome addition to the SMSI family, as it provides SMSI the opportunity to offer a 'one-stop shop' experience for its customers' telecommunications needs.

In December of 2002 SMSI acquired the Pyderion customer base from Intecom / EADS Telecom and has converted those systems to a much more highly developed system that customers can grow with.

The beginning of 2003 marked an important time in SMSI's history by releasing the newest 4.0, Unify, version of the products. It is browser-based, uses a relational database with real-time redundant updates, standardizes data from multiple switch platforms and uses Crystal (Business Objects) as the reporting engine.

In 2004 SMSI introduced our ASP model for companies that prefer all the capabilities of the reporting products but would like SMSI to manage the system. SMSI collects and processes the data from the customer site as often as needed. The customers have full access to the system for reporting and can schedule reports, generate Ad-hoc reports, produce graphs along with many other functions.