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About SMSI 

an industry-leading creator of contact center management solutions. PROVIDING an integrated line of software modules that allow historical and current status metrics from a variety of platforms and data sources to be stored long-term, reported on and viewed in a real-time manner.

System Management Software, Inc. (SMSI) has been developing call center management software since the early 1980's. 

SMSI has developed software that interfaces with many types of switches including:

Avaya Nortel Rockwell Siemens

Aspect Cisco Mitel NEC

A key point is that SMSI interfaces with the newest switches as well as legacy platforms.

The integrated software suite, based on customer needs, includes multi-manufacturer capabilities, versatile reporting, current status monitoring and alarms, web-based access, and more. 

SMSI offers a highly scalable system for companies of all sizes from Fortune 500 organizations to smaller, privately held companies. 

SMSI has always been a customer-driven organization and continues to maintain that tradition by serving customers in a variety of industries including Health Services, Educational Services, Manufacturing, Financial Institutions, Retail Trade, Transportation/Shipping, Newspapers/Publications, Government/Military and Utilities.

SMSI's current release of the Unify version of the products is browser-based, uses a relational database with real-time redundant updates, standardizes data from multiple switch platforms and uses Crystal (Business Objects) as the reporting engine.

SMSI also provides our ASP model for companies that prefer all the capabilities of the reporting products but would like SMSI to manage the system. SMSI collects and processes the data from the customer site as often as needed. The customers have full access to the system for reporting and can schedule reports, generate Ad-hoc reports, produce graphs along with many other functions.

In summary, SMSI is focused on providing a unified system that collects business statistics from a variety of switches, email, IVR, and other computer or database systems, and present you with a more complete and accurate picture of your business environment.