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System Management Software, Inc.

System Management Software, Inc. (SMSI) is an industry-leading provider of contact center management solutions. SMSI has created an integrated line of software modules that allows historical and current status metrics from a variety of platforms and data sources to be stored long-term, reported on and viewed in a real-time manner.

SMSI has been developing contact center management software since the mid 1980's. SMSI's product line name is Unify. Unify can provide accurate consolidate reporting across multiple ACD's along with various multimedia sources such as from ERMS systems, QM and WFM applications just to name a few. SMSI's ACD interfaces include many types of switches including:

  • Avaya/Nortel
  • Siemens
  • Cisco Express
  • Cisco Enterprise
 SMSI Business Center 
 

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